Frequently asked questions
Need help? Find quick answers for property listers and property seekers below.
Frequently asked questions by Property Listers
1. Who can list properties on Crib Index?
Landlords, licensed real estate agents, registered agencies, and property managers with legal authority to market a property may list on the platform.
2. Do I need to create an account to list a property?
Yes. You must create and verify an account before posting any listing.
3. Is there a verification process?
Yes. We may request identification, license documentation (for agents), or proof of property authority to maintain platform integrity.
4. How do I post a property listing?
After logging in, select “Create a Listing,” complete the property details, upload images, set pricing, and submit for review.
5. How long does it take for my listing to go live?
Listings are typically reviewed and activated within 24–48 hours.
6. Can I edit my listing after publishing?
Yes. You can update pricing, availability, photos, and descriptions at any time through your dashboard.
7. Can I list multiple properties?
Yes. Landlords, agents and agencies can manage multiple listings under one account.
8. What type of properties can I list?
Residential rentals i.e. (Short term and Long term Rentals), residential properties for sale
9. Is listing on Crib Index free?
Listings on Crib Index requires subscription to affordable membership plans based on the number of houses you want to list
10. What happens after I pay for a listing or subscription?
Your listing is activated according to your selected plan, which may include enhanced visibility or promotional placement.
11. Are payments refundable?
Refunds are governed by our Refund and Cancellation Policy.
12. How do I receive inquiries from potential tenants or buyers?
You will receive inquiries via your registered email, dashboard notifications, or phone number provided in your listing.
13. Does Crib Index guarantee tenants or buyers?
No. Crib Index provides exposure and listing services but does not guarantee transactions.
14. Can I remove my listing anytime?
Yes. You may deactivate or remove your listing at any time through your account dashboard.
15. What happens if I post misleading information?
False or misleading listings may be removed, and your account may be suspended or terminated.
16. Does Crib Index act as an agent or broker?
No. Crib Index is a listing platform and does not act as a real estate agent or broker.
Frequently asked questions by Property Seekers
1. Do I need an account to search for properties?
No. You can browse listings without creating an account. However, an account may be required to save properties or contact listers.
2. How do I search for a property?
Use filters such as location, price range, property type, and features to narrow down your search.
3. Are listings verified?
We review listings before publication, but users are encouraged to conduct independent due diligence before making decisions.
4. How do I contact a landlord or agent?
You can use the contact form on the listing page or call/email the contact details provided.
5. Does Crib Index handle payments between tenants and landlords?
No. All negotiations and transactions occur directly between you and the property lister.
6. Can I schedule viewings through Crib Index?
Yes, However viewings are arranged directly with the landlord or agent.
7. How can I avoid property scams?
Never send money before viewing a property.
Verify ownership or agent credentials.
Avoid deals that seem unusually cheap.
Meet in person at a Public space where possible.
8. What should I check before signing a lease or sale agreement?
Ownership documents
Lease terms and duration
Payment terms
Utilities and service charges
Condition of the property
9. Can I save properties to view later?
Yes. Create an account to save listings and track properties of interest.
10. Can I report a suspicious listing?
Yes. Use the “Whistle Blow” Page or contact our support team.
11. Does Crib Index charge property seekers?
No. Searching and contacting listers is free unless otherwise stated.
12. Who do I contact if I have a problem?
You can reach our support team via email or phone as listed on the Contact page.
Still have questions?
Our team is here to help. Contact us for personalized assistance with any questions about properties or our services.